Frequently Asked Questions

Quick answers about calm kits, shipping, preparation, and fireworks anxiety.

When should I order for New Year's Eve?: Order as early as you can — ideally by mid-December — so kits arrive with time to practice before fireworks night. We recommend ordering by December 15 to guarantee delivery before New Year's Eve.
Do you ship across the EU?: Yes. We ship to all EU countries. Most orders arrive within 2-5 business days. Exact shipping times depend on your country and the season. See our Shipping page for details.
Is a kit enough on its own?: Kits help a lot, but they work best with a prep plan and your calm presence. Start with our free guide to prepare your dog 2-4 weeks before fireworks night. The vest and room setup provide physical comfort, but your reassuring presence is essential.
Will this really help my dog during fireworks?: Every dog is different, but our kits are designed based on proven calming techniques used by trainers and vets. Most customers report significant improvement in their dog's anxiety. If your dog isn't calmer, we offer a 30-day money-back guarantee.
Is the calming vest safe and comfortable for my dog?: Yes! Our calming vests use gentle compression, similar to a hug. They're designed to be comfortable for dogs to wear for several hours. The Premium vest offers better quality materials and compression. Always supervise your dog when first introducing the vest.
How early should I start using the kit before New Year's Eve?: Start preparing 2-4 weeks before New Year's Eve for best results. This gives your dog time to get used to the vest and safe room setup. Our digital guide includes a week-by-week preparation plan with practice sessions.
Will the vest fit my dog? How do I choose the right size?: Our kits currently come in standard sizes suitable for most medium-sized dogs (10-25 kg). If you're unsure about fit, contact us before ordering at support@calmpets.eu. We're working on size charts and will add breed-specific guidance soon.
What's included in each kit?: Standard Kit: calming vest, basic sound-reducing materials, and digital prep guide. Premium Kit: higher-quality vest with better compression, fuller sound-reducing kit, extended guide with video tips. Room Kit: sound-reducing materials and detailed safe-room setup instructions. All kits include the free €14 digital prep guide.
Can I return the kit if it doesn't work?: Yes! We offer a 30-day money-back guarantee. If your dog isn't calmer or you're not satisfied, contact us for a full refund. See our Return Policy for details. You also have a 14-day EU cooling-off period where you can return for any reason.
Do you offer express shipping?: We ship all orders within 24 hours via standard EU shipping (2-5 business days). For time-sensitive orders, contact us at support@calmpets.eu to discuss express options. Remember to order by December 15 for guaranteed New Year delivery.
Is this a substitute for veterinary treatment?: No. Our kits are designed to help reduce fireworks anxiety, but they are not a substitute for professional veterinary advice or treatment. If your dog shows severe anxiety, panic attacks, or health concerns, please consult a licensed veterinarian.
Can I use the kit for other loud events (thunderstorms, construction)?: Yes! While designed specifically for fireworks, our calming kits can help with other loud noises like thunderstorms, construction, or traffic. The techniques and tools work for general noise anxiety.

Still have questions?

We're here to help! Email us at support@calmpets.eu and we'll respond within 24 hours (often sooner). Whether you need sizing help, preparation advice, or just want to share your dog's story, we'd love to hear from you.